Thank you for choosing mxpet.ca! We are committed to providing you with the best online shopping experience, including transparent and reliable shipping services. Please review the following Shipping Policy to understand how we process and deliver your orders.
Order Processing:
– All orders are processed within 1-2 business days (excluding weekends and holidays).
– Orders placed after 2PM will be processed the following business day.
Shipping Methods:
– We offer standard shipping to Canada and US.
– Same Day Express Delivery is available for orders in the Greater Vancouver area.
– Shipping rates are calculated based on the weight and destination of your order.
Shipping Times:
– Standard Shipping: 7 business days (estimated delivery time may vary based on location).
– Same Day Express Delivery: Available for orders in the Greater Vancouver area.
Order Tracking:
– Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Restrictions:
– Some items may have restrictions on shipping due to size, weight, or destination regulations.
– We do not ship to P.O. boxes.
International Shipping:
– For international orders, please note that customs and import duties may apply. Customers are responsible for these fees.
– For orders containing meat products shipped to the United States, customers are responsible for customs clearance. Any issues arising during the clearance process are not the responsibility of mxpet.ca.
Free Shipping Thresholds:
– BC Province: Orders over $99 (before tax) qualify for free shipping.
– Canada (excluding BC Province): Orders over $169 (before tax) qualify for free shipping.
– United States: Orders over $199 (before tax) qualify for free shipping.
Incomplete or Incorrect Addresses:
– It is the responsibility of the customer to provide accurate shipping information.
– We are not responsible for orders with incorrect or incomplete addresses. Additional charges may apply for address corrections.
Delivery Issues:
– If your order is delayed or lost in transit, please contact our customer support team, and we will assist you in resolving the issue.
Returns Due to Non-Delivery:
– In the event that a package is returned to us due to non-delivery, the customer is responsible for any additional shipping charges.
Changes to Shipping Policy:
– We reserve the right to update or modify our Shipping Policy at any time without prior notice.
If you have any questions or concerns about our Shipping Policy, please contact us at mxpet.info@gmail.com.
Thank you for shopping with mxpet.ca!
