At MX PET, we offer fast and reliable shipping across Canada and the United States. All in-stock orders are typically processed and shipped within 1–2 business days from our Richmond, BC warehouse. Shipping options and final rates depend on the items and destination in your order and are confirmed at checkout.
Thank you for choosing mxpet.ca! We are committed to providing a seamless online shopping experience, with transparent and trustworthy shipping services. Please review the following policy to understand how we handle order processing and delivery.
🕑 Order Processing
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All orders are processed within 1–2 business days (excluding weekends and holidays).
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Orders placed after 2:00 PM Pacific Time will be processed on the next business day.
🚚 Shipping Methods
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We offer standard shipping to Canada and the United States.
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Shipping options and rates are confirmed at checkout based on the products and destination in your order.
📦 Shipping Times
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Canada standard shipping: estimated 3–9 business days after dispatch, depending on location.
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United States standard shipping: estimated 4–8 business days after dispatch, depending on location. This estimate excludes customs clearance, which typically takes about one week and may vary.
🔍 Order Tracking
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Once your order is shipped, you will receive a confirmation email with tracking information.
⚠️ Shipping Restrictions
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Some items may have shipping restrictions due to size, weight, or location regulations.
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We do not ship to P.O. boxes.
🌎 International Shipping
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For international orders, customers are responsible for any customs and import duties.
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For orders containing meat products shipped to the United States, MX PET handles customs clearance. We are an FDA-registered food facility and hold valid import permits issued by the USDA and U.S. Fish and Wildlife Service (FWS), ensuring full regulatory compliance.
🎁 Free Shipping Thresholds
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BC Province: Free standard shipping on eligible orders of $99 or more
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Rest of Canada: Free standard shipping on eligible orders of $169 or more
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United States: Free standard shipping on eligible orders of $399 or more
These thresholds apply to products in our main shipping profile. Products assigned to another profile may have different rates; your final shipping options and charges are shown at checkout.
🧾 Incomplete or Incorrect Addresses
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Customers are responsible for providing accurate shipping information.
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We are not responsible for delays or delivery failures due to incorrect addresses.
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Additional charges may apply for address corrections.
📦 Delivery Issues
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If your order is delayed or lost, please contact our customer support team. We’ll assist you in resolving the issue.
📦 Returns Due to Non-Delivery
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If a package is returned due to non-delivery, the customer is responsible for additional shipping fees.
📌 Changes to Shipping Policy
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We reserve the right to update or modify our Shipping Policy at any time without prior notice.
Have questions?
Feel free to contact us at info@mxpet.ca
Thank you for shopping with mxpet.ca! 🐾
