At MX PET, we offer fast and reliable shipping across Canada and the United States. All in-stock orders are typically processed and shipped within 1–2 business days from our Richmond, BC warehouse. Shipping rates are calculated at checkout based on the weight and destination of your order.
Thank you for choosing mxpet.ca! We are committed to providing a seamless online shopping experience, with transparent and trustworthy shipping services. Please review the following policy to understand how we handle order processing and delivery.
🕑 Order Processing
-
All orders are processed within 1–2 business days (excluding weekends and holidays).
-
Orders placed after 2:00 PM (PST) will be processed on the next business day.
🚚 Shipping Methods
-
We offer standard shipping to Canada and the United States.
-
Same Day Express Delivery is available for orders in the Greater Vancouver area.
-
Shipping rates are calculated automatically at checkout based on total weight and destination.
📦 Shipping Times
-
Standard Shipping: Up to 7 business days (estimated, depending on location).
-
Same Day Express Delivery: Available in the Greater Vancouver area.
🔍 Order Tracking
-
Once your order is shipped, you will receive a confirmation email with tracking information.
⚠️ Shipping Restrictions
-
Some items may have shipping restrictions due to size, weight, or location regulations.
-
We do not ship to P.O. boxes.
🌎 International Shipping
-
For international orders, customers are responsible for any customs and import duties.
-
For orders containing meat products shipped to the United States, MX PET handles customs clearance. We are an FDA-registered food facility and hold valid import permits issued by the USDA and U.S. Fish and Wildlife Service (FWS), ensuring full regulatory compliance.
🎁 Free Shipping Thresholds
-
BC Province: Free shipping on orders over $99 (before tax)
-
Rest of Canada: Free shipping on orders over $169 (before tax)
-
United States: Free shipping on orders over $299 (before tax)
🧾 Incomplete or Incorrect Addresses
-
Customers are responsible for providing accurate shipping information.
-
We are not responsible for delays or delivery failures due to incorrect addresses.
-
Additional charges may apply for address corrections.
📦 Delivery Issues
-
If your order is delayed or lost, please contact our customer support team. We’ll assist you in resolving the issue.
📦 Returns Due to Non-Delivery
-
If a package is returned due to non-delivery, the customer is responsible for additional shipping fees.
📌 Changes to Shipping Policy
-
We reserve the right to update or modify our Shipping Policy at any time without prior notice.
Have questions?
Feel free to contact us at mxpet.info@gmail.com.
Thank you for shopping with mxpet.ca! 🐾
