Return & Refund Policy

 

 

Return & Refund Policy

 


Thank you for shopping at mxpet.ca. We truly appreciate your business and want to ensure your complete satisfaction with every order. Please read the following policy carefully to understand how returns, refunds, and cancellations are handled.

 

 

 

📦 Return Eligibility

 

 

  • To be eligible for a return, the item must be unused, unopened, and in the original condition and packaging as received.

  • Returns must be initiated within 14 days of the purchase date.

  • Items that do not meet these conditions may not be accepted for return.

 

 

 

 

🔁 How to Initiate a Return

 

 

  1. Email our support team at mxpet.info@gmail.com with your order number and the details of the item you wish to return.

  2. Our team will issue a Return Merchandise Authorization (RMA) number and provide return instructions.

  3. Please clearly mark the RMA number on the outside of your return package.

 

 

 

 

🚚 Return Shipping

 

 

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.

  • We strongly recommend using a trackable shipping service to ensure your return arrives safely.

 

 

 

 

💳 Refund Process

 

 

  • Once we receive and inspect your returned item, we will notify you via email.

  • If approved, a refund will be issued to your original payment method.

  • Depending on your bank or payment provider, refunds may take up to 30 business days to appear.

 

 

 

 

🔄 Exchanges

 

 

  • We only replace items if they are defective or damaged upon delivery.

  • If you need to exchange an item, please contact our customer support team as soon as possible.

 

 

 

 

🚫 Non-Returnable Items

 


Please note that the following items cannot be returned or refunded:

 

  • Perishable goods, such as pet food, treats, and supplements

  • Healthcare products (if opened or used)

 

 

 

 

🛑 Order Cancellations

 

 

  • Once an order is placed, cancellation requests are subject to approval.

  • Approved cancellations may be subject to a restocking fee.

 

 

 

 

💥 Damaged or Defective Items

 

 

  • If your order arrives damaged or includes defective items, please contact us immediately.

  • We will work with you to resolve the issue quickly—either by sending replacements or issuing a refund.

 

 

 

 

📌 Policy Updates

 


We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.

 

 

 

📩 Contact Us

 


If you have any questions or need assistance, please reach out to:

📧 mxpet.info@gmail.com


Thank you again for choosing mxpet.ca!