Thank you for shopping at mxpet.ca. We appreciate your business and want to ensure your satisfaction with our products. Please review our Return & Refund Policy to understand the terms and conditions associated with returning items and seeking refunds.
Returns:
– To be eligible for a return, your item must be unused and in the same condition that you received it.
– The return must be initiated within 14 days from the date of purchase.
– Your item must be in the original packaging.
Return Process:
– To initiate a return, please contact our customer support team at mxpet.info@gmail.com with your order number and details of the item you wish to return.
– Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.
– Please clearly write the RMA number on the outside of the package when returning the item.
Return Shipping:
– Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
– We recommend using a trackable shipping service to ensure that your return is received.
Refunds:
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– If the return is approved, a refund will be processed to your original method of payment.
– Refunds may take 30 days to reflect in your account, depending on your payment provider.
Exchanges:
– We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact our customer support team.
Non-Returnable Items:
– Perishable goods, such as pet food, treats, and certain healthcare items, are non-returnable.
Cancellations:
– Once an order is placed, cancellations are subject to approval and may be subject to a restocking fee.
Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately for assistance.
Changes to Return & Refund Policy:
– We reserve the right to update or modify our Return & Refund Policy at any time without prior notice.
If you have any questions or concerns about our Return & Refund Policy, please contact us at [customer support email].
Thank you for choosing mxpet.ca!
